Delivery Policy

All orders are subject to bsssproduct availability. If an item is not in stock at the time you place your order, we will notify you with other options and or  refund you the total amount of your order, using the original method of payment.

Delivery Location; all Items offered on our website are only available for delivery to addresses in Montserrado county currently. FYI, we currently deliver to single location in 4 counties for local pickup.

Delivery Time; An estimated delivery time will be provided to you once you place your order. Delivery times are estimates and commence from the date of your item or items take-off, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 24hours or a business day of the date of your order. For us, Business day mean Monday to Saturday.  Please note we do not ship/deliver on Sundays. Date/time of delivery may vary due to  delivery location and the items ordered. Products may also be delivered in separate deliveries or shipments.

Delivery Instructions; You can provide special delivery instructions on the check-out page of our website. Example could be; call me on 0777651000 when you get to my gate or at my office.

Shipping Costs; Currently we charge a flat fee of 2USD for central Monrovia and  5USD outside central Monrovia. Our flat shipping costs is for every order less then 65USD. Please note, there is additional delivery cost on special items namely:

  1. 100pound beg of rice
  2. 50 pounds beg of rice
  3. Case of water
  4. Case of drink

To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to the above listed items or to remote areas. You will be advised of any charges on the checkout page. Please note, all heavy lifting or orders 25kg and above are move from store to you on the next business day. Orders placed after 6pm Liberian time are move from store to you on the next business day.

Damaged Items; in Transport If there is any damage to the packaging on delivery, contact us immediately at 0777651000 or store@banjoosuperstore.com.

Questions; If you have any questions about the delivery and shipment or your order, please contact us at 0777651000 or store@banjoosuperstore.com.