Return Policy

rtNo Refunds/Exchanges: We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 0888881059 or tac@banjoosuperstore.com with details of the product and the defect. You can send the item you consider defective to our 11th street office. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds Permitted: We accept returns. You can return unopened items in the original packaging within 24hours or a business day of your purchase with receipt or proof of purchase. If 48hours or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at 0888881059 or tac@banjoosuperstore.com.

Returning item you purchased: please mail it to our 11th street office. Refunds do not include any shipping/delivery and handling charges shown on the packaging slip or invoice. Shipping/delivery charges for all returns must be prepaid. You are responsible for any loss or damage to items, hardware during return shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping/delivery.